Aspirio Ltd customer privacy notice
At Aspirio Ltd, we are committed to protecting the privacy of the individuals whose data we
process and meeting our responsibilities to process personal data in a way consistent with
the principles set out in data protection laws. Looking after the data you share with us is
hugely important, and we want you to feel confident that your data is safe and secure.
Unless otherwise stated, Aspirio Ltd. is the data controller for the purposes of this notice.
Please take a moment to familiarise yourself with our privacy practices and let us know if you
have any questions by contacting us using the details below.
- Contact details – Email: [email protected]
What information we collect, use, and why
We will only collect your personal information through this website with your consent, which
you provide when you complete our form to contact us or book an appointment. The
information we will collect may include your name and contact details (including your email
address). We do not collect any sensitive personal data (as defined under the Data
Protection Act (DPA) 2018).
We will only hold, use and disclose the information we collect in this way to:
- Answer your enquiries
- Maintain our business relationship
- Share information about our services or news through periodic emails, treating this as ‘legitimate interest’. You can let us know that you do not want to receive such information at any time by contacting us directly.
We will use the following personal information for dealing with queries, complaints or
claims:
- Names and contact details
- Address
- Payment details
- Correspondence
We collect or use the following information for student education and welfare:
- Names and contact details for students/children
- Names and contact details for carers
- Special Educational Needs and Disabilities (SEND) or additional support information (includes reasonable adjustments and special educational needs and disabilities)
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your
personal information.
The lawful basis we rely on may affect your data protection rights is below. You can find out
more about your data protection rights and the exemptions which may apply on the ICO’s
website:
- Your right of access—You have the right to ask us for copies of your personal information and to request other information, such as details about where we get personal information from and who we share personal information with. There are some exemptions, which means you may not receive all the information you ask for.
- Your right to rectification – You can ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure—You can ask us to delete your personal information.
- Your right to restriction of processing—You can ask us to limit how we can use your personal information.
- Your right to object to processing – You have the right to object to processing your data.
- Your right to data portability—You can ask that we transfer the personal information you gave us to another organisation or you.
- Your right to withdraw consent—When we use consent as our lawful basis, you can withdraw your consent at any time.
You accept and consent to the practices described in this statement by visiting this website.
Any amendments to this statement will be posted on this page. Your continued use of our
website will constitute your acceptance of and agreement to any changes. If you make a
request, we must respond to you without delay and within one month.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for student education and
welfare are:
- Consent—We have your permission after we give you all the relevant information. Your data protection rights may apply, except the right to object. To be clear, you can withdraw your consent at any time.
- Contract—We must collect or use the information to enter or carry out a contract with you. Your data protection rights may apply, except the right to object.
- Legal obligation—We must collect or use your information to comply with the law. All your data protection rights may apply, except the right to erasure, the right to object, and the right to data portability.
Our lawful bases for collecting or using personal information for dealing with queries,
complaints or claims are:
- Consent—We have your permission after we give you all the relevant information. Your data protection rights may apply, except the right to object. To be clear, you can withdraw your consent at any time.
- Contract—We must collect or use the information to enter or carry out a contract with you. Your data protection rights may apply, except the right to object.
- Legal obligation—We must collect or use your information to comply with the law. All your data protection rights may apply, except the right to erasure, the right to object, and the right to data portability.
Our lawful bases for collecting or using personal information to comply with legal
requirements are:
- Consent – We will have your permission after we give you all the relevant information. Your data protection rights may apply, except the right to object. To be clear, you can withdraw your consent at any time.
- Contract—We must collect or use the information to enter or carry out a contract with you. Your data protection rights may apply, except the right to object.
- Legal obligation—We must collect or use your information to comply with the law. All your data protection rights may apply except the right to erasure, the right to object, and data portability.
Where do we get personal information from
- Directly from you
- Parents or carers
How long do we keep information?
We will only retain your data for as long as necessary to fulfil the purposes we collected it,
including satisfying any legal, accounting or reporting requirements. When deciding the
correct time to keep data, we look at its amount, nature and sensitivity, potential risk of harm
from unauthorised use or disclosure, and processing purposes to see if these can be
achieved by other means and legal requirements. For tax purposes, the law requires us to
keep basic information about our customers (including contact, identity, financial and
transaction data) for six years after they stop being customers. We will seek to anonymise
personal information so that it can no longer be associated with the individual, in which case
we may use this information indefinitely without further notice to you. If you purchase a
product from us, we will not hold your card information; it is collected by our third-party
payment processors (Stripe), who specialise in the secure online capture and processing of
credit/debit card transactions.
Who do we share information with?
Others we share personal information with
- Parents and carers
- Organisations we need to share information with for safeguarding reasons
- Organisations we’re legally obliged to share personal information with
Cookies
Cookies are small files of information stored on your PC’s hard drive. They do not collect
Personal Information but allow our web server to recognise you when you visit our website.
We may record the type of browser and operating system you use to access our website,
any pages you access during your visit, and the number of visits you make. We do this to
ensure that the website provides relevant information and improves the overall quality of its
services.
If you do not wish us to use this information, you may set up your website browser to reject
or refuse Cookies when first using the website.
How to complain
We are committed to working with you to settle any complaint or concern you may have
regarding your data privacy. If you have any queries or concerns, please get in touch with us
at [email protected]. If you remain dissatisfied, you can complain about how we process
your personal information to the Information Commissioner’s Office (ICO), the UK
supervisory authority for data protection issues. You can contact the ICO directly online or at
their helpline at 0303 123 1113. The ICO will expect you to raise concerns with the
organisation before submitting a complaint. Contact us. If you have any concerns regarding
this Privacy Notice, our privacy practices, or any other general enquiries, email
[email protected] or write to us at The Braes, Granville Road, Bath BA1 9BE.